06/22 | Job Title: Business Analyst Lead / Project Manager (Call Center / Command Center environment) Duration 12+ Months Location: Charlotte, NC Previous experience, 5 years as a lead business analyst or senior project manager in a technology environment Previous experience as a help desk manager in a technology environment. Must have experience covering multiple time zones and international customers. M | Collabera | | | map | | salary | action |
06/29 | our client is looking g to hire an inside sales manager. You will be responsible for managing a staff who prospect students for their respective school. You organize, supervise and direct the activities of your inside representatives. You also,plan and coordinate the department's activities with those of other departments to assure success in all aspects of operations. You will be managing budget, | Executive Personnel | | | map | | salary | action |
06/26 | NewPros® Communications, Inc., an Industry Pioneer in the Direct Marketing field, is in search of a Call Center Manager. This Role will be responsible for the overall production of a Sales Team of 8-12 Inside Sales Representatives. This includes providing effective Sales Training Meetings as well as the ability to direct and critique sales representatives of all levels. The ideal candidate must be | Newpros Communications | | | map | | salary | action |
05/19 | Call Center Manager: El Paso, TX REACH YOUR POTENTIAL WITH ARCADIAN! Are you an healthcare administrative professional with the DRIVE and ENTHUSIASM to take your career to the next level? Do you have OUTSTANDING skills? Do you CRAVE structure? Does your attention to detail SET YOU APART from your coworkers and friends? Is your written and oral communication FLAWLESS ? If you answered yes to any of | Arcadian Management Services | | | map | | salary | action |
07/03 | Position Description: • Must have call center leadership experience to be considered for this position. • Supervising a team of reps, including: selection/interviewing, coaching and counseling/corrective action in accordance with company culture, processes, practices, and within applicable employment laws/regulations. • Develop and maintains constructive working relationship with markets, customer | Clearwire | | | map | | salary | action |
07/02 | Responsible for managing and executing quality assurance monitoring programs and analysis for DIRECTV's customer acquisition and current subscriber upgrade telesales. Will lead a work stream and manage a analyst focused on monitoring specific call types through on-going call monitoring, acquiring sample calls, scoring calls and reporting on results and insights. Specific duties include: Acquiring t | DIRECTV | | | map | | salary | action |
07/02 | Call Center Site Manager Strategic Fundraising is a dynamic direct-response fundraising firm that combines technology and analytics in providing high-quality telefundraising and integrated fundraising solutions for political and not-for-profit organizations throughout the United States. Strategic currently employs over 700 full and part-time employees at its five offices located in Minnesota, Wisc | Strategic Fundraising | | | map | | salary | action |
07/02 | Modis ( ) is an information technology business unit of MPS Group (NYSE:MPS). MPS Group helps its client companies thrive by delivering a unique mix of consulting, solutions, and staffing services in the disciplines of information technology, finance and accounting, law, e-business, and work force management. Today, MPS Group is one of the world's largest providers of human capital services. A For | Modis, Inc. | | | map | | salary | action |
07/02 | Run premise based Call Recording efforts o Interface with GTI for trunk capacity and run resulting remediation efforts o Take a component/site for FCE Pair 2 migration X Note: FCE Pair 2 migration will encompass 7,000+ agents spanning Servicing & Default encompassing 20+ locations. The project needs to be run as a program. o Update appropriate Project Health System entries o Run cross-connectivity | COMSYS | | | map | | salary | action |
07/02 | Contact Center Quality Assurance Manager Responsible for the quality assurance program that is dedicated to a Medical Healthcare Provider. Would manage a team of 75 quality analysts/professionals and ensure all quality assurance policies and procedures are in compliance. Maintain knowledge about regulatory requirements and “best” practices for the business Maintain, update and ensure implementatio | Global Executive Recruiters | | | map | | salary | action |
07/02 | Job Description: Job Code: CALLPMJP2009 Job Title: Call Center Technology Project Manager Location: Columbus, Ohio Duration: 6 Months Start Date: Immediately ** NO CORP-TO-CORP ** ** MUST BE EITHER U.S. CITIZENS, GREEN CARD OR EAD ** Description: Responsible for the management of technical project(s) or program teams from initiation through implementation, includes: planning, analysis, design deve | Ajilon Consulting | | | map | | salary | action |
07/02 | City College college telemarketer calls calling call outbound calls outbound university sales marketing Call center manager Call center Manage | Self Opportunity | | | map | | salary | action |
07/02 | HCC Medical Insurance Services is seeking a Call Center Manager for our Customer Service department. HCC MIS is a subsidiary of HCC Insurance Holdings, Inc. ("HCC Insurance"), with its common stock trading on the NYSE (symbol: HCC). HCC Insurance has assets exceeding $7.9 billion and shareholders’ equity of over $2.2 billion. HCC Insurance is an international insurance company and a leading specia | HCC Insurance Holdings | | | map | | salary | action |
07/01 | Job Purpose: Serves customers by planning and implementing operational and staff objectives; planning and maintaining efficient operations; improving quality results; meeting sales objectives; managing staff. Telecom/Dish and energy sales experience a plus. $0$0 $0Duties: $0 $0$0 $0 $0* Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coa | The Heller Group, Inc. | | | map | | salary | action |
07/01 | The project manager’s role is to provide cross functional structure and leadership to a large call center relocation/consolidation project . Leadership will involve forming a cohesive team with members of each department who have a stake in the design, development, performance, implementation and operation of the project. Individual would lead the information gathering and creation of these docume | Collabera | | | map | | salary | action |
07/01 | The Technical Project Manager will work on CTI/IVR Call Center Technology Projects on site in the Denver Tech Center. Functions: Directs and monitors all CTI/IVR Call Center Technology activities for large, high risk, major technology-based projects from initiation to delivery projects cross platforms, applications, and/or business lines Works with business partners to develop technology concepts, | Kforce Professional Staffing | | | map | | salary | action |
06/30 | Job Summary: Responsible for a group of Team Leaders belonging to a shift within a program located in a site (call center). The Shift Manager works to meet or exceed client value metrics. The Shift Manager drives performance on a daily basis by setting clear goals, monitoring, coaching and developing strategies leading to performance improvement The Shift Manager also works to ensure high employee | eTelecare Global Solutions | | | map | | salary | action |
06/30 | Our client is a large membership organization. They are looking for a Boston-based Interim Senior Call Center/Member Services Manager with 5+ years of experience and strong Microsoft Dynamics CRM experience for the next 4-6 months. This person will help them establish a Call Center/Member Support Function as part of a larger Shared Services Organization which will include departments which central | M Squared Consulting, Inc. | | | map | | salary | action |
06/29 | Location: Bardstown, KY Sykes is growing! We are looking for a super-star Operations/Account Manager! Relocation Assistance Provided!! Please submit resumes to SUMMARY The Account Manager plans, coordinates, and directs the support service delivery on client accounts. This position takes the lead role in client interaction ensuring client satisfaction and providing account direction. Specific expe | Sykes Enterprises | | | map | | salary | action |
06/29 | A growing & successful organization is seeking a qualified professional to manage a call center operation based in Las Vegas, NV. This role manages a team of supervisors, workforce, and staff of 50+ call center agents. This position is responsible for the overall direction, coordination and evaluation of the call center and will carry out management responsibilities in accordance with the organiza | Company Confidential | Job location not provided | | | | salary | action |
06/29 | Position Description: At Clearwire, our values are more than a statement on a wall. We offer an amazing place to work and grow, competitive benefits, and an opportunity to build a business from the ground up. Accept the Clearwire challenge, join the team and make difference. Telesales Manager Lead a team of telesales representatives to exceed quota through ongoing coaching, mentoring and structure | Clearwire | | | map | | salary | action |
06/27 | Responsible for managing a team of collection employees specific to a client or clients, conduct training, refine skill sets and negotiation skills for assigned employee, facilitate meetings with Department Manager to identify areas of concern and create strategies to improve overall production. Manage staff of 12 to 15 collectors to ensure compliance is maintained and goals are met. Contribute to | Axiant LLC | | | map | | salary | action |
06/27 | Established in 1967, COCC is a cutting-edge technology firm, servicing over 150 financial institutions in 11 states throughout the US. We are the leading provider of proprietary banking applications and one of the largest data processors in the Northeast! “Delivering big company solutions with small company values" Share The Passion > Trust In Teamwork > Deliver Results > Secure Our Future We are c | COCC | | | map | | salary | action |
06/26 | JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the Un | Chase | | | map | | salary | action |
06/26 | Responsibilities Key Result Area Accountabilities Mentoring and Coaching • Serve as mentor and coach to the CSRs on the floor and act as first point of escalation for customer-specific issues. • Maintain a high level of proficiency with regards to our services, policies, software and site; Ensure timely, accurate and consistent delivery of updates to the CSRs; Provide clarifications and guidelines | iContact | | | map | | salary | action |